See our online manual
fastest support. We list everything about our machines and how
they work in our manual. OR Email support@pr1mehost.com
. BE SURE to include your domain name.
How long does a domain transfer
take?
Domain name transfers take up to 3 days. If your
domain is not active in 3 days, please contact the site where
you bought the name and ask them to move your site to our
servers. The name server information is below. Only the Admin
and the tech contact of your site can move your dns to our
servers. How long does a new domain take?
New domain
registrations take up to 3 working days. You will know that
your domain name is active by typing your URL (your new domain
name) and you see your site on the internet.
What about
refunds?
Refunds are available within the first 30 days.
after that NO REFUND
How do I cancel my account?
Just send us an email stating
that you wish to cancel. Be sure to include your
username and password for authenticity.
Yes, we will point a site to yours free of charge. If
you add more than 3 sites pointing to you, you will be charged
$4.00 per site extra per month.
Why was my site suspended?
A suspended site will
most of the time be for payment problems. A suspended site
will have a statement asking you to contact your
host.
Why was my site deleted?
Web sites that spam,
hacking, credit card fraud or consist of adult content, are
deleted with no warning. ***NOTE: We also state in our user
policies that we can refuse service to anyone for any
reason.
What do I do when my site is down?
Our techs are
paged by our systems when they go down. We know when the sites
go down. Our systems will reboot after 10 mins of down time if
they do not reboot they page us to the machine. Why is my site
up and not Low Price
Webs or the other way around? Our
sites are all on different machines. Each machine has about
250 sites. If one machine is down then it does not affect
others.
What do I do when my email quits working?
The system is
busy, wait a few minutes and try again
Do I have a contract
with you? How long do I have to stay?
Contracts are month to
month unless you have something different in writing from us.
If you pay by more than one month and we remove your account
for some reason we will prorate and refund your
card.
How do I get
support?
See our