Questions & Answers

How do I get support?

See our online manual fastest support. We list everything about our machines and how they work in our manual. OR Emai
l support@pr1mehost.com . BE SURE to include your domain name.

How long does a domain transfer take?

Domain name transfers take up to 3 days. If your domain is not active in 3 days, please contact the site where you bought the name and ask them to move your site to our servers. The name server information is below. Only the Admin and the tech contact of your site can move your dns to our servers. 
How long does a new domain take?

New domain registrations take up to 3 working days. You will know that your domain name is active by typing your URL (your new domain name) and you see your site on the internet.

What about refunds?

Refunds are  available within the first 30 days. after that NO REFUND

How do I cancel my account?

Just send us an email stating that you wish to cancel.  Be sure to include your username and password for authenticity.

How do I get my email to work?

See our online support manual.

Do you offer pointer sites?

Yes, we will point a site to yours free of charge. If you add more than 3 sites pointing to you, you will be charged $4.00 per site extra per month. 

Why was my site suspended?

A suspended site will most of the time be for payment problems. A suspended site will have a statement asking you to contact your host.

Why was my site deleted?

Web sites that spam, hacking, credit card fraud or consist of adult content, are deleted with no warning. ***NOTE: We also state in our user policies that we can refuse service to anyone for any reason.

What do I do when my site is down?

Our techs are paged by our systems when they go down. We know when the sites go down. Our systems will reboot after 10 mins of down time if they do not reboot they page us to the machine. Why is my site up and not
Low Price Webs or the other way around? Our sites are all on different machines. Each machine has about 250 sites. If one machine is down then it does not affect others.

What do I do when my email quits working?

The system is busy, wait a few minutes and try again

Do I have a contract with you? How long do I have to stay?

Contracts are month to month unless you have something different in writing from us. If you pay by more than one month and we remove your account for some reason we will prorate and refund your card.

Do you install cgi scripts for me?

No


User Agreement




Copyright 1998-2002 Primec Services, Inc. All Rights Reserved.